Complaints Policy

At Northcote Studio, we hope you love your purchase and enjoy shopping with us. But if something isn’t quite right, we’d really like the chance to make it better.

If you’ve experienced an issue with your order or think there’s something we could improve, please get in touch at contact@northcotestudio.co.uk. Our friendly team will do their best to put things right as quickly as possible. 

We’ll always aim to respond promptly and resolve any issues within 14 working days. 

Your feedback helps us improve and continue providing the best experience for our customers.

Thank you for helping us do that.